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Contract-to-Staff Technical Writer (Jr-level pref'd), networking knowledgebases, onsite San Jose (CNW-601)

Summary: This respected consumer networking hardware and software company needs a Contract-to-Staff Technical Writer to write, edit, and publish knowledgebase articles for end users. Junior-level applicants (those who don’t have the “Desired” traits) welcome!

Job title: Contract-to-Staff Technical Writer (Jr-level preferred), networking knowledgebases, onsite San Jose (CNW-601)
Job code: CNW-601
Compensation: $open (1099, corp-to-corp, or W2 — your choice), then competitive salary and full benefits, including bonuses
Location: Onsite in San Jose, CA (near River Oaks)
Audience: End users of networking hardware and related software applications
Tasks: Create, edit, and update support articles to comply with tech writing best practices and corporate style guidelines. Recommend revisions or changes in scope, format, and content. May help w/ installation guides, quick start guides, and user manuals.
Deliverables: Knowledgebase articles for networking hardware and software, and related end-user content for consumer and enterprise products
Tools: FrameMaker, oXygen, and DITA
Soft Skills: Productive (solo & as team member). Detail-oriented. Reliable. Humor-unimpaired.
Team: Four senior-level staff technical writers and an experienced pubs manager. SMEs include Knowledge Engineering, Support, and Product Marketing, software and hardware engineers, and localization program managers.
Starts: ASAP
Duration: Full-time contract, 40 hrs/week, ~3 months, then convert to staff/salaried status
Relo/Visa help: No
Representation: Principals only, please


  • Experience writing and editing technical documents, process documents, and related content
  • Ability and willingness to follow and apply style guidelines and restructure existing documentation to improve usability and branding consistency
  • Excellent knowledge of grammar, spelling, and punctuation
  • Talent for communicating technical information to audiences with a range of technical knowledge
  • Strong attention to detail and focus on delivering accurate information
  • Proven ability to multitask and juggle multiple competing priorities under tight deadlines


  • Understanding of networking products such as routers, extenders, switches, and storage
  • Experience with knowledgebase tools; Oracle RightNow or Lithium TKB experience preferred
  • Working knowledge of Google Analytics and Google Webmaster tools
  • Experience with SEO and keyword research and analysis, and with optimizing content for search engines
  • Familiarity with unstructured FrameMaker, oXygen XML editor, and DITA

To apply:

Please email your Word-formatted resume (and a cover letter highlighting any relevant but less-than-obvious experience) to Andrew Davis,, citing "CNW-601" in your Subject line.

Technical Writer, Documentation Writer, Information Developer, Content Developer, manual, procedures, installation, configuration, quick start, user manual, knowledge base, knowledgebase, networking, router, switch, range extender, storage, analytics, search engine optimization, seo, unstructured Frame, FrameMaker, DITA, oXygen, network admin, Frame Maker, onsite, San Jose, South Bay, Silicon Valley

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